Cookie Policy

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you allow all cookies if you are not sure whether you need them, in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The cookies we set:

Email newsletter-related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms-related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site-preferences cookies

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third-party cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.



  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 

  • For more information on Google Analytics cookies, see the official Google Analytics page.

 

  • As well as Google Analytics, we use other Google services to improve the user experience. Google Tag Manager is one of these services and it adds a cookie.

 

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

 

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

 

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

 

  • We use Intercom to improve the user experience and allow you to get in touch with us easier. Because of this, a cookie is placed on your computer by Intercom.

 

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More detail on how businesses use cookies is available at http://www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy please contact our Privacy Officer at hello@k9nation.dog

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Privacy Policy

Protecting your data is very important to K9Nation Limited (“K9Nation”, “us”, “our” or “we”). This policy, together with our Terms and  conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by K9Nation.

It applies to your use of the website www.K9Nation.uk, the associated ‘K9Nation’ mobile application (together, the “Platform”), all communications between you and us and (unless expressly provided otherwise) all agreements entered into between you and us which involve the collection by, or disclosure to, us of personal data.

Information we may collect about you.

We may collect and process the following data about you:

  • information that you provide by filling in forms on the Platform. This includes information you provide at the time of registering (including, but not limited to, your name, telephone number, address and email address) or at any subsequent point;
  • if you contact us, we may keep a record of that correspondence;
  • your responses to surveys you choose to complete on the Platform from time to time;
  • details of any photographs, comments, posts, or other information you post on the Platform;
  • device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and
  • details of your visits to the Platform (such as the full Uniform Resource Locators (URL) clickstream to, through and from the Platform (including date and time); page response times; page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the Platform).

Information we may collect about others.

We may collect and process data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on the Platform. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.

For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and may be linked to an individual user through other information that is held by us or publically available.

Cookie Policy

The Platform uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use the Platform and also allows us to improve the Platform.

Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, the Platform may not perform properly or some features may not be available to you if you disable cookies.

For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Where we store your personal information.

The data that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including the USA. It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored in K9Nation’s database in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so. We will only hold your information for as long as is necessary for the purpose we collect it for, or for such additional time as may be required by law or any relevant regulatory body.

Security

Sensitive information between your browser and the Platform is transferred in encrypted form using Secure Socket Layer (SSL). When transmitting sensitive information, you should always make sure that your browser can validate the Platform’s certificate. It is your responsibility to keep your password secure.

Unfortunately, the transmission of information via the internet is not completely secure. Although K9Nation will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the Platform, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

How we use your information.

We use information held about you (and information about others) in the following ways:

  • to provide you with our services;
  • to reply to requests for information or any other kind of request as indicated by your correspondence;
  • to provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about;
  • to allow you to participate in interactive features of the Platform when you choose to do so, including interaction with external social networks and platforms;
  • to improve the Platform and ensure the content on the Platform is presented in the most effective manner for you and your computer or mobile device;
  • to administer our Platform and for internal operations ,including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to measure or understand the effectiveness of advertising served to you on the Platform; and
  • to notify you about changes to our service, the Platform.

Disclosure of your information

We may disclose your personal information to any business partner, sub-contractor or supplier of K9Nation for the performance of any contract we enter into with you, and/or a member of our group.

We may also disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if K9Nation or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • in order to enforce the Terms and Conditions and any other agreement between you and us; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of K9Nation, our customers, or others. This includes exchanging information with other companies and organisations.

Marketing communications and your rights

By registering for an account on the Platform, you give your permission for us to use your personal data for marketing purposes in relation to our products and services. You have the right to ask us not to process your personal data by contacting us.

The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent via our contact form.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

Questions, comments and requests regarding this privacy policy are welcome and should be addressed via our email address: hello@k9nation.dog

Cookie Policy

We use cookies and similar tools on our website, www.K9Nation.uk, and the associated ‘K9Nation’ mobile application (together, the “Platform”) to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect
information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well the website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your user identifier. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the website.

The cookies we use.

At the date of the last update of this Cookie Policy, the list below represents a comprehensive list of all cookies set on the Platform, but please note that the cookies we use are subject to fairly frequent change. The purposes of the cookies in use, as described below will not change without this policy being updated. However we may not update this policy every time the identity of a particular cookie or the party setting the cookie changes.

 

Category: Strictly necessary

Party: BorrowMyDoggy.com

Purpose: BorrowMyDoggy uses cookies to enable the essential features of the website, such as the navigation system, signing up for the service, subscribing, verifying and messaging.

 

Category: Analytical /  Performance

Parties: Amplitude, Hotjar, Segment, Google Analytics, Optimizely, Improvely

Purpose: These cookies are used to analyse data from users’ visits in order to help us improve the service or create and analyse content tests to allow us to optimise the experience for future users.

 

Category: Functionality

Party: BorrowMyDoggy.com

Purpose: BorrowMyDoggy uses functionality cookies to improve the experience for its users. For example, to save users from having to remember their username, we use a cookie to remember this information.

 

Category: Advertising

Parties: Google Adwords, Facebook, DoubleClick, Affiliate Window, Improvely

Purpose: BorrowMyDoggy uses paid advertising in order to recruit new customers. These paid advertising channels will set cookies so that we can measure the effectiveness of this advertising.

Can you block cookies?

It is possible to block cookies, although remember that if you do choose to disable cookies, you may find that certain sections of the Platform do not work properly.

More detail on how businesses use cookies is available at http://www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy please contact our Privacy Officer at hello@k9nation.dog